Nora enters Oak Leaf Residential Care Home and recognizes a frail old man, Mr Banerjee, arguing with a nurse about going to the garden and calling his son Dhavak.
Nora had previously been a neighbor of Mr Banerjee and had heard about his son’s insistence on him moving into a care home. Mr Banerjee, however, doesn't recognize her.
Nora attempts to remind Mr Banerjee that she was his neighbor but he refutes her claim, stating he never lived there and didn’t have a neighbor named Nora. She apologizes, blaming the mix-up on her memory issues.
She then approaches the receptionist, a man with a gentle Scottish accent, informing him that she had phoned earlier to arrange a visit.
Nora tells the receptionist she's there to visit a former school librarian named Louise Elm. She admits she hadn't seen Mrs Elm in "years and years" but felt she might appreciate the company.
The receptionist informs Nora that Mrs Elm had passed away three weeks prior. Nora, initially disbelieving, apologizes for not knowing she was deceased. She had brought a chess set to play a game with Mrs Elm and keep her company.
Nora admits that she had wanted to thank Mrs Elm for her past kindness. The receptionist informs her that Mrs Elm died peacefully in her sleep.
Nora expresses gratitude that Mrs Elm had a peaceful death and thanks the receptionist for the care Mrs Elm had received. She then leaves the care home.