Never Split the Difference — Chris Voss
Summary
In "Never Split the Difference," Chris Voss, a former FBI hostage negotiator, provides a comprehensive guide to high-stakes negotiations, drawing on his extensive experience in the field. He shares practical techniques and strategies for achieving successful negotiations, whether in the boardroom or in personal relationships. Through real-life examples and case studies, Voss offers insight into the mindset and skills needed to maintain control and effectively communicate in high-pressure situations. He provides readers with nine principles, which include counterintuitive tactics and strategies, that can be applied to any negotiation situation. The book is designed to help readers improve their persuasion skills and achieve better outcomes in both professional and personal contexts.
Chapter Summaries
- CHAPTER 01: The New Rules
- CHAPTER 02: Be a Mirror
- CHAPTER 03: Don't Feel Their Pain, Label It
- CHAPTER 04: Beware "Yes"—Master "No"
- CHAPTER 05: Trigger The Two Words That Immediately Transform Any Negotiation
- CHAPTER 06: Bend Their Reality
- CHAPTER 07: Create the Illusion of Control
- CHAPTER 08: Guarantee Execution
- CHAPTER 09: Bargain Hard
- CHAPTER 10: Find The Black Swan